Dell and PFSweb expands call center operations

As planned, Dell finally opened its 2nd call center in the Philippines. The company will actively recruit 100 personnel a month until it meets their 2600 manpower target. Its investment for the 2nd call center is estimated to reach US$9.7 million.

PFSweb also expanded its call center facility to house its wholly owned subsidiary eCost.com (an online discount retailer).

The Philippines is one of most attractive offshoring location in the world.

Real Estate Investment Growth and Challenges

I just read a news item today where real estate developer Megaworld Corporation is investing P1.5 billion ($31.2 million) to finish the construction of the 27-storey Global One Center by early 2009.

Bertaphil will open its third facility at the Clark Special Ecomic Zone this May 2007 targeting investors from the business process outsourcing (BPO) industry.

There are still some areas in the country that are very slow in catching up with their city's real estate developments. Davao-based blogger Oliver Robillo challenges Damosa Land’s I.T. park project to shape up its marketing efforts as it has an effect on the city's overall e-services investment marketing efforts.

ERP Works Appoints iCatchIT as KPO Vendor

ERP Works of Australia signed an SLA agreement making iCatchIT the KPO marketing provider for ERP Works. iCatchIT is a Knowledge Process Outsourcing company located in Cebu, the Philippines. It has a five year history of IT and financial solutions for American and Australian companies as well as those located in the Middle East and Asia. (PowerHomeBiz)

Hard-living youth drive Philippine outsourcing

The Philippines' outsourcing industry is generating $3.6 billion dollars in 2006 revenues but executives fear employees are turning to caffeine, cigarettes and booze to deal with unsociable hours and demanding customers. (CIOL)