Search Profile Index by 4th Media is all set for the upcoming International Outsourcing Summit that will happen this October 26 and 27, 2010 at the Sofitel Philippine Plaza.
Over 250 attendees from 15 countries have been confirmed to date, and more are expected to attend, especially from emerging outsourcing locations such as Africa and South America, as well as from established hubs such as India, and outsourcers such as North America and Europe.
The summit also features participation from allied BPO partner associations from around the world, such as the European Outsourcing Association (EOA) and the International Association of Outsourcing Professionals. More complex outsourcing services are also heavily represented at the summit, with delegates and speakers from the animation, transcription, game development, software, HR, and marketing verticals attending.
Top outsourcing and shared services firms to present
Among the leading outsourcing and shared services firms that will be represented at IOS are Accenture, Aegis PeopleSupport, Chevron Holdings Inc., Convergys, Dell International Service Philippines, Inc., Deutsche Knowledge Services Pte. Ltd., HSBC Global Resourcing, IBM, Infosys BPO, JP Morgan Chase Bank, Manulife Business Processing Services, Procter & Gamble Business Services, SPi Technologies, Sykes Asia Inc., Teletech, TELUS International Philippines, Inc., Thomson Reuters, and StarTek, Inc.
Top outsourcing executives, allied industry leaders, and prominent analysts will be sharing their insights on key issues and opportunities for the industry. Key speakers include Armand Angeli, Cofounder & President, European Outsourcing Association (EOA); Alfredo Ayala, Chair, BPAP; Maulik Parekh, CEO, SPi Global; Jack Jones, Global Solutions Head, JP Morgan Chase & Co.; Aparup Sengupta, MD & Global CEO, Aegis Limited; Nikhil Rajpal, Principal, Everest Group; Oscar Sanez, President & CEO, BPAP; Raju Bhatnagar, VP for BPO Initiatives, NASSCOM; and Swaminathan Dandapani, CEO & MD, Infosys BPO Ltd.
With the theme, “Global Leaders Addressing Global Issues,” the second annual IOS will feature in-depth discussions on the next phase of growth for the BPO industry, outsourcing locations, challenges for growth, education, telecommunication service provision, and new technologies. Key emerging verticals such as retail, health, business development, banking and finance, marketing, and human resources (HR) outsourcing will be the subject of break-out sessions.
Aside from top BPO and shared services players, companies, associations, and government agencies that serve as industry enablers and otherwise provide support for service delivery will be represented at the two-day summit. They include SGV & Company, Ayala Land Inc., SM Land, Globe Telecom, PLDT, the Canadian Chamber of Commerce in the Philippines, and the American Chamber of Commerce.
The agenda for the summit highlights the decade-long success of the BPO industry, and the changing environment for success given the past two years’ economic uncertainty and increased risk. Featured panels include talent specialization and the emergence of language as a competitive differentiator in labor supply, strategies for emerging locators and locations, and competitive advantages in a changing business climate. New technology will also be extensively discussed vis-à-vis its role for IT managers, HR practitioners, and vendors of emerging Web 2.0 platforms.
In addition to plenary sessions, breakouts, and discussions, the second International Outsourcing Summit will provide a recap of the first conference, as well as extensive networking and business-matching opportunities.