Wednesday, April 18, 2007

Dell and PFSweb expands call center operations

As planned, Dell finally opened its 2nd call center in the Philippines. The company will actively recruit 100 personnel a month until it meets their 2600 manpower target. Its investment for the 2nd call center is estimated to reach US$9.7 million.

PFSweb also expanded its call center facility to house its wholly owned subsidiary (an online discount retailer).

The Philippines is one of most attractive offshoring location in the world.

1 comment:

  1. I think Dell is starting to understand why some companies are moving call center operations, like Teletech and Ascend Asia, from India to the Philippines. While Filipinos may have less tech-savvy overall, they're friendlier and less confrontational (up front) by nature than Indians. That, and most Americans can understand the Philippine accent better than the Indian one.