As planned, Dell finally opened its 2nd call center in the Philippines. The company will actively recruit 100 personnel a month until it meets their 2600 manpower target. Its investment for the 2nd call center is estimated to reach US$9.7 million.
PFSweb also expanded its call center facility to house its wholly owned subsidiary eCost.com (an online discount retailer).
The Philippines is one of most attractive offshoring location in the world.