Dell and PFSweb expands call center operations

As planned, Dell finally opened its 2nd call center in the Philippines. The company will actively recruit 100 personnel a month until it meets their 2600 manpower target. Its investment for the 2nd call center is estimated to reach US$9.7 million.

PFSweb also expanded its call center facility to house its wholly owned subsidiary eCost.com (an online discount retailer).

The Philippines is one of most attractive offshoring location in the world.

Dell to open 2nd call center in Philippines

Dell plans to open a second call center in the Philippines early next year to provide additional tech support for its U.S. customers. It will also increase the number of staff from 700 to 1400. (NetworkWorld)