Stellar Call Centres just announced the establishment of a new call center and business process outsourcing facility in Makati City, Philippines, to service domestic and international clients seeking a low-cost offshore outsourcing solution. Client services will continue to be provided by the Australian-based management team. (iTWire)
J-Tel Holdings also announced a decision to consolidate their interests in contact centre outsourcing businesses around the world under a single global brand that will take effect this March 1, 2007.
Steve Morphett, Chief Executive Officer of Stellar Call Centres, the leading Australian contact centre outsourcer owned by J-Tel, has been appointed to the position of President and Chief Executive Officer of the global Stellar business. John Hollingsworth, Chief Operating Officer of Stellar Call Centres, will take up the reigns as Chief Executive Officer of Stellar Asia Pacific.
The new global brand will now encompass 19 call centre facilities across the globe, including nine contact centres in Australia, one contact centre in the Philippines, seven contact centres in Canada and two contact centres in the UK. In addition, the global brand will include the recently formed Australian company Stellar Business Process Solutions, which specialises in document management, workflow automation technology and business process outsourcing services.
“The new global brand brings together a number of previously separate brands, including Excell Contact Centres and Stellar Call Centre Solutions, which have been highly successful in their respective domestic markets,” said Steve Morphett. “We expect continued strong growth across our existing domestic markets, and look forward to penetrating the US market with our new offshore offering in the Philippines.”