Monitoring of Philippines outsourcing, business, and political developments.
Sunday, December 03, 2006
EBags' sales escalating with back-office support in the Philippines
According to Rocky Mountain News, that's because call center workers in India replied to shopper's e-mail queries, and dozens more in the Philippines answered 80 percent of the telephone calls. (Nordmark said the Filipinos offer a cheaper alternative and pick up the American accent easily.)