Friday, April 21, 2006

Call Center Outsourcing Gets Easier

James Stinson’s company Global Sky, operates a call center operations facility in Manila, which is fully setup for inbound and outbound calling to places like the US, Canada, Australia, UK, and many other countries worldwide. Stinson is an American businessman with years of offshore contracting experience, says that it takes extra care and contracting skill to outsource properly and acquire the assurances and control to ensure your project functions effectively and remains in safe hands. (PR Web)

1 comment:

  1. Hello and thanks for the opportunity to post on your blog.

    I believe call center and answering service outsourcing is the way to go for many US-based companies who want to cut down running costs and thus increase their overall profits. However, one of the main issues that needs to be dealt with is that of staff training. There are a lot of professional call center training courses that are destined to be attended by the call center agents in order for these people to be more efficient and to be more specialized in their jobs. Most of the call center operation staff is composed by call center industry managers with experience in telecommunications, information technology and business development. Call centers are normally providing a whole range of external services, such as: call center services, contact center and help desk towards the biggest companies in the whole world.

    In case you wish to read more about this I invite you to read my study on outsourcing call center services

    Warm regards,

    M. Rad