See you at the International Outsourcing Summit

Search Profile Index by 4th Media is all set for the upcoming International Outsourcing Summit that will happen this October 26 and 27, 2010 at the Sofitel Philippine Plaza.

Over 250 attendees from 15 countries have been confirmed to date, and more are expected to attend, especially from emerging outsourcing locations such as Africa and South America, as well as from established hubs such as India, and outsourcers such as North America and Europe.

  

The summit also features participation from allied BPO partner associations from around the world, such as the European Outsourcing Association (EOA) and the International Association of Outsourcing Professionals. More complex outsourcing services are also heavily represented at the summit, with delegates and speakers from the animation, transcription, game development, software, HR, and marketing verticals attending. 

Top outsourcing and shared services firms to present

Among the leading outsourcing and shared services firms that will be represented at IOS are Accenture, Aegis PeopleSupport, Chevron Holdings Inc., Convergys, Dell International Service Philippines, Inc., Deutsche Knowledge Services Pte. Ltd., HSBC Global Resourcing, IBM, Infosys BPO, JP Morgan Chase Bank, Manulife Business Processing Services, Procter & Gamble Business Services, SPi Technologies, Sykes Asia Inc., Teletech, TELUS International Philippines, Inc., Thomson Reuters, and StarTek, Inc.

Top outsourcing executives, allied industry leaders, and prominent analysts will be sharing their insights on key issues and opportunities for the industry. Key speakers include Armand Angeli, Cofounder & President, European Outsourcing Association (EOA); Alfredo Ayala, Chair, BPAP; Maulik Parekh, CEO, SPi Global; Jack Jones, Global Solutions Head, JP Morgan Chase & Co.; Aparup Sengupta, MD & Global CEO, Aegis Limited; Nikhil Rajpal, Principal, Everest Group; Oscar Sanez, President & CEO, BPAP; Raju Bhatnagar, VP for BPO Initiatives, NASSCOM; and Swaminathan Dandapani, CEO & MD, Infosys BPO Ltd.

With the theme, “Global Leaders Addressing Global Issues,” the second annual IOS will feature in-depth discussions on the next phase of growth for the BPO industry, outsourcing locations, challenges for growth, education, telecommunication service provision, and new technologies. Key emerging verticals such as retail, health, business development, banking and finance, marketing, and human resources (HR) outsourcing will be the subject of break-out sessions.

Aside from top BPO and shared services players, companies, associations, and government agencies that serve as industry enablers and otherwise provide support for service delivery will be represented at the two-day summit. They include SGV & Company, Ayala Land Inc., SM Land, Globe Telecom, PLDT, the Canadian Chamber of Commerce in the Philippines, and the American Chamber of Commerce.

The agenda for the summit highlights the decade-long success of the BPO industry, and the changing environment for success given the past two years’ economic uncertainty and increased risk. Featured panels include talent specialization and the emergence of language as a competitive differentiator in labor supply, strategies for emerging locators and locations, and competitive advantages in a changing business climate. New technology will also be extensively discussed vis-à-vis its role for IT managers, HR practitioners, and vendors of emerging Web 2.0 platforms.

  

In addition to plenary sessions, breakouts, and discussions, the second International Outsourcing Summit will provide a recap of the first conference, as well as extensive networking and business-matching opportunities.

Keep yourself updated about the event by following the developments posted on Facebook and Twitter.

AN URGENT MESSAGE FROM THE PHILIPPINE IT SERVICES INDUSTRY

I got this email message from Fermin Taruc, president of the Philippine Software Industry Association.

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The Philippine IT Services industry consists of companies in the business of animation, call center and contact center operations, , business process outsourcing, medical transcription and software development. Collectively, these companies generated over $2 billion in export revenue in 2005. In total, the industry currently provides employment to 160,000 professionals. Our target is to reach $12 billion in annual revenue by 2010, providing employment to over 1 million Filipinos.

We are proud to say the Philippines is now mentioned as one of the preferred sources of IT services world-wide. While our entry-point into the global market has been our low costs, we are increasingly gaining attention for our quality, reliability and expertise.

It is easy to understand why. The Philippines has a pool of qualified professionals, cited frequently as among the best in the world. Local companies are investing in aligning their processes with international standards. Our telecommunications infrastructure is among the most competitive in the region. Our business incentives, grown over several administrations, are designed to attract foreign investment. Our list of high-profile international clients continues to expand.

The industry’s impact on the economy can be further multiplied if we consider the trickle-down effect on other local industries. The IT Services companies and their employees have emerged as prime consumers for other goods and services

We are confident in our industry’s abilities to reach its targets and to further increase its contribution to the economy. However, we cannot do it alone. A concerted effort among all stakeholders is required. We have to make sure that our schools produce enough graduates for us to hire. We have to make sure that government policies are in place to attract and retain investors. We have to make sure that we maintain an environment where Filipino professionals are given progressive opportunities to enhance their skills, careers & standards of living without the need to leaving our country.

We also have to make sure that our foreign customers and partners have the assurance that our ability to fulfill their requirements is not compromised or disrupted because of an unstable external environment.

We know that our business fundamentals as an industry remain strong . We have withstood all kinds of crises in the past. But, in our business, the perception of continuity and reliability is a key consideration. The global market is sensitive to isolated local incidents and can interpret these out of proportion.

We respect every party’s right to voice an opinion. Our industry has been, and will continue to be, an active participant in promoting transparency and good governance in our society. However, while there are national issues that cannot be ignored and need to be resolved, our call is for everyone to proceed with rationality, sobriety, responsibility and consideration. We have processes in place, let us use them and improve on them where necessary.

The Philippine IT Services industry provides an opportunity for the country to achieve long-term economic growth and stability. Let us not waste the opportunity. No less than 1,000,000 jobs depend on it.

Signed:

Animation Council of the Philippines, Inc. (ACPI)
Business Process Outsourcing Association of the Philippines (BPA/P)
Medical Transcription Industry Association of the Philippines (MTIAPI)
Philippine Software Industry Association (PSIA)