The results of the 4th annual
National Outsourcing Association (NOA) awards were announced last October 18 in London. Over the last four years, the “NOAAs” have become a landmark in the acceptance of outsourcing as a legitimate business practice and recognise the efforts of companies or people who have shown excellence in the field of outsourcing.
The NOA is the UK’s only outsourcing trade association. Advocating best practice, the NOA represents outsourcing end users, vendors and other companies which support outsourcing, such as legal firms, consultancies and HR. The NOA is involved in research, events, education and public affairs. The vast quantity information that the NOA has collected is referred to as BOOK (the Body Of Outsourcing Knowledge).
The awards ceremony, which took place at The Brewery, in the City of London, was attended by almost 500 of the most influential people in the outsourcing world. The awards, which were hosted by stand up comedian, Fred MacAuley comprised an evening of dinner and entertainment.
The 16 categories, which encompass every area of outsourcing, attracted hundreds of applications and were judged by a panel of outsourcing experts. The winners of this year’s NOAAs are as follows:
· Offshoring Destination of the Year sponsored by Wipro
WINNER: The Philippines
· BPO Project of the Year sponsored by Xansa
WINNER: Intelenet Global Services
· IT Outsourcing Project of the Year sponsored by iHotdesk Group
WINNER: Sapphire Group and Betbrokers
· Financial Services Outsourcing Project of the Year Sponsored by Lovells
WINNER: IBM and Bradford and Bingley Group
· Public Sector Outsourcing Project of the Year sponsored by Infosys
WINNER: Response and the US Embassy
· Telecommunications Outsourcing Project of the Year, sponsored by Hudson and Yorke
WINNER: Firstsource and Vodafone Customer Services Belfast
· Utilities and High Tech Outsourcing Project of the Year, sponsored by Atos Origin
WINNER: Sitel and Sony PlayStation 3
· Offshoring Operation of the Year sponsored by Outsource Magazine
WINNER: ihotdesk
· Outsourcing Professional of the Year sponsored by Telecom Service Centre
WINNER: Tim Palmer, MD, Equa Terra
· Outsourcing Service Provider of the Year sponsored by Invest Northern Ireland
WINNER: NHS Shared Business Services
· Outsourcing Contact Centre of the Year, sponsored by Fujitsu
WINNER: Garlands Call Centres
· Outsourcing Adviser of the Year sponsored by IBM
WINNER: Slaughter and May
· Outsourcing End User of the Year, sponsored by NelsonHall
WINNER: Mapeley
· Award for Innovation in Outsourcing sponsored by Intelenet Global Services
WINNER: Infosys and BT
· Lifetime Achievement Award, an NOA award
WINNER: Bob Aylott of Orbys Consulting
· Special award for consistent excellence for outsourcing practice across all disciplines, an NOA award
WINNER: HCL
Martyn Hart, chairman of the NOA commented: “As outsourcing matures best practice becomes critically important and this is what our awards are all about. They are going from strength to strength and have become the bedrock of the outsourcing profession. This year’s event proved to be an exciting evening celebrating excellence in outsourcing and graced by the most prominent outsourcing professionals in the industry. With outsourcing being such a fundamental part of the business landscape we feel it’s critical to raise awareness of how important best practice in all aspects of outsourcing is and these awards have become an essential part of that.”
